This is our F.A.Q.
Important!We deliver all Europe countries.PAYMENT OF ITEMS YOU ORDERED IS BY WESTERN UNION AND IS TOTAL WITH DELIVERY.AFTER RECEIVING MONEY FOR YOUR ORDER WE SEND YOU ITEMS BY REGULAR POST.DELIVERY IS FROM 2-10 DAYS DEPENDS OF COUNTRY YOU LIVE.
All deliveries are made with Europe package delivery company ECONT. The orders are shipped from our warehouse to your delivery address. Please note that shipments to post office boxes will generally not be delivered. The additional terms and conditions of ECON can be read on www.econt.com. Orders are processed from Monday to Friday, from 9 to 11 in the morning. Please notice that orders which are placed Friday late afternoon, Saturday and Sunday will be processed on Monday morning. Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since ECONT is not working during the weekend, these orders will generally reach you after the weekend. Estimated transit time after dispatch: Europe: 1-5 working days. As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the ECONT tracking number to follow the status of the delivery.. Please be aware that in case of deliveries outside Europe orders are processed but they are not shipped on the same day. The parcels have to pass customs before we can send them out. This usually takes around 3/4 days. For this reason, it usually takes more or less 10 days before the parcel gets to you. The Fashionline shall not be held responsible for delays in shipments caused by international customs issues or any other circumstances beyond the control of the company.
Your order will be shipped directly from the boutique to you. Fashionline ships in Europe using Econt , and you will be able to track your order at any time. The cost of shipping your order will be calculated at the checkout.
Tariff for international courier services in Europe
|Weight||Germany||Austria, Austria||Slovakia, Slovenia, Czech Republic, Netherland, Denmark, Luxembourg, Belgium, Great Britain, Italy, France, Monaco||Spain, Portugal, Finland, Sweden, Ireland||Balearic Islands|
|Door-to-Door (from and to customer’s door)|
|up to 0.5 kg||34.74||34.74||49.14||70.74||154.74|
|0,5 - 5 kg||37.14||37.14||51.54||73.14||154.74|
|5 - 10 kg||38.34||44.34||57.54||80.34||154.74|
|10 - 31,5 kg||38.34||47.94||59.94||83.94||154.74|
|The service Door-to-Door is not available in Denmark, Finland and Sweden.|
|Door-to-Office or Office-to-Door|
|up to 0.5 kg||31.14||31.14||41.94||62.34||154.74|
|0,5 - 5 kg||33.54||33.54||46.74||65.94||154.74|
|5 - 10 kg||38.34||38.34||50.34||71.94||154.74|
|10 - 31,5 kg||38.34||43.14||55.14||76.74||154.74|
|The service Door-to-Office is not available in Hungary, Slovakia, The Czech Republic, The Netherlands, Italy, Slovenia, Portugal and Ireland. The service Office-to-Door is not available in Denmark, Finland and Sweden.|
|Office-to-Office (from and to courier’s office)|
|up to 0.5 kg||27.54||27.54||37.14||57.54||154.74|
|0,5 - 5 kg||29.94||29.94||41.94||61.14||154.74|
|5 - 10 kg||35.94||35.94||45.54||67.14||154.74|
|10 - 31,5 kg||37.14||38.34||50.34||71.94||154.74|
|The service Office-to-Office is not available in Hungary, Slovakia, The Czech Republic, The Netherlands, Italy, Slovenia, Portugal and Ireland.|
• The rates listed are in Bulgarian leva VAT inclusive and without fuel charge. The rates are valid only for shipments from Bulgaria to the chosen European country. Deliveries to Bulgaria are not available. • The fuel charge is set on the first day of each month, based on the retail diesel price officially announced by Petrol AD on the last day of the previous month. It is valid during the whole month. Econt officially announces the amount and how it is formed on its website www.econt.com. • For all shipments sent to French islands, there is an additional fee of BGN 12.00 (VAT incl.).
Terms, sizes and rates
|Delivery time and size of the consignment||Fee for non-standard consignment||Fee charged to the recipient||Fee cash||Maximum amount of cash in euro|
|Country||Terms of delivery in days||Maximum weight to an address in kg||Maximum weight to an office in kg||Sum in BGN VAT inclusive||Sum in BGN VAT inclusive||Rate + percent||Sum in EUR|
|Maximum amount of cash in euro||3-4||31,5||25||39||16.80||The rate for Cash on Delivery is calculated according to the formula: - fixed rate of BGN 16.80 + 1.20% (from an office of Econt) or 2.40% (from an address in Bulgaria) of the cash on delivery value 500||500|
|The Czech Republic||3-4||31,5||-||28||16.80||2000|
|Slovenia||5 - 6||31,5||-||28||16.80||500|
|The Balearic Islands||5-6||31,5||25||39||16.80||2000|
• In case the shipment includes cash on delivery, there is no charge for the service “At the expense of the recipient".
•The amount collected under the optional service “Cash on Delivery” is paid up in Bulgarian leva by converting it according to the current “Buy” rate of Unicredit Bulbank for the respective currency on the day of accepting the shipment.
•The “Cash on Delivery” service is available only with shipments delivered to a recipient’s address, except in Denmark, Sweden and Finland where it is offered for shipments to an office.
Maximum size of standard shipment: 100 х 60 х 60 cm
Maximum size of non-standard shipment:
• Delivery to an address - up to 200 cm (for the longest side of the parcel)
• Delivery to an office - up to 120 cm (for the longest side of the parcel)
The sum total of the longest side of the parcel plus (2 times the height + 2 times the width) must not exceed 360 cm.
Terms of delivery
The terms show the usual time of delivery to the major cities in the countries listed.
For shipments addressed to islands or isolated settlements, shipments with inaccurate or not current address or with no telephone number given by the sender to contact the receiver, the specified term of delivery can be prolonged by the Courier.
All terms of delivery mentioned are in working days excluding the day of sending the shipment, Saturdays and Sundays, public holidays in Bulgaria or in the respective European country.
Requests and responsibilities
The service “Declared Value” is not available for international shipments, except for shipments from and to Romania and Greece.
Regarding the claim procedures and the size of the claim, all international shipments from and to Romania and Greece are equated with domestic shipments and the compensations for domestic shipments apply. The compensation for claims for content damage, absence, loss, destruction or theft of international courier shipments is to the amount of the invoiced shipment value, VAT exclusive, reduced by 30%, but not more than 500 EUR per shipment.
Thus set, the amount of the claim includes all damages incurred by the user, including claims for reimbursement of the charge paid for the courier service. The courier shall not be liable and shall not owe indemnity to customers for content damage of international shipments resulting from the nature of their content. It is believed that the damage is due to the nature of their contents in the event that the consignments contain :
- products made mainly or entirely of gold , silver or other precious metals ;
- ceramic articles or other composite materials;
- fossil resin , amber , stone, or marble products;
- electrical or electronic appliances and products;
- human or animal remains , including cremated;
- Items made entirely or partially of glass;
- musical instruments, including their rugged cases and suitcases when used as the outer packaging;
- seeds , flowers and plant derivatives;
- SIM cards;
- commercial documents and personal docu securities.
To contact Econt International: - tel.: 070017300
- email: firstname.lastname@example.org
With cash on delivery, you will pay the amount due in cash directly to the ECONT driver at the moment of the delivery.PAYMENTS
Please be aware that this payment method is only available in certain countries. Please be also aware that, according to the country from which you are placing the order, there is a maximum amount that you can pay (up to a maximum of 3700 Euro).